Email Center Pro

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Product Description

Turn your customers into fans

Want to wow your customers? Respond to their emails quickly and accurately. Email Center Pro lets your team handle a huge email load in record time, and gives you the oversight you need to make sure they're getting it right. Your customers will see you at your best, no matter how busy you are.

Better customer service

Offer the best customer service possible. Email Center Pro helps you provide consistent and timely email responses to your customers with an easy-to-learn interface and time-saving features.

Faster response times
With Email Center Pro, all your email is accessible with one click. No more switching from mailbox to mailbox, or trying to figure out where email is and who has answered it. Instant access means your customers get answered faster.

Guarantee every email gets answered
Make sure no customer slips through the cracks. Avoid embarrassing contradictory responses or long delays. Assign emails to the right person for the job, and know that every customer is taken care of.

Answer common questions with one click
Compose an email that you think you will use again? Send it now and instantly save it as a template for next time. Ensure that your customers get consistent and accurate responses from your team.

Stay on top of your mailbox
Don't make your customers wait or miss golden opportunities because you didn't know you had mail. Set your account to send alerts when new emails arrive or when mail is assigned to you.

Communicate with your team for better customer service
Add internal notes to an email conversation for easy reference — for yourself or your co-workers. You can even add instructions for follow-up and reassign the email to another team member for the correct response. Add hyperlinks in your notes for more information. Notes are always private and never shared with your customers.

Link email conversations with cases in your support tracking system
Make it easy for your support staff to help customers by linking emails directly to your support ticketing system. Resolve issues quickly, and build customer confidence.

Respond to your customers as quickly as we do!
Email Center Pro is not just a product we sell. It is the lifeblood of our company. We originally developed it to help our customer care team respond to customer email faster and more effectively. We still use it every day for customer service, sales, marketing, business development, and much more — and our customers and other contacts are glad we do!

Organize your customer emails

When you are managing a lot of email, scanning addresses or subject fields is not an efficient way to find what you're looking for. Save time and get organized, and provide the best service possible to your customers.

Keep track of customer relations
See what customers are saying, and how your team is responding, easily and quickly. Follow mailboxes, employees, or look for messages with a particular subject line or date. It coudn't be easier to keep track of what's going on with your customers.

No more digging through folders to find a specific email.
You don't always have an email address in hand when you're looking for a particular message from a customer. Now you can categorize messages for fast and easy retrieval later. Stay on top of frequent questions or action items.

View a complete record of every action taken on any email
Your customers will appreciate that you have all the facts when you respond to their emails. Because the history appears right next to the emails in the mailbox preview, you can address the customer's current need, with a complete picture of what came before.

Keep your inbox clean with accessible archives
After an email is answered, archive it to keep your mailbox uncluttered. When your customer responds again, the whole thread attaches to the new message, allowing you to keep track of the entire conversation. You can always search the archive to retrieve any email.

Better customer service with better analysis

You think you're handling customer emails efficiently, but how can you be sure? Dashboard widgets that allow you to measure results and track performance remove the guesswork, and help you take your customer service to the next level.

Enhance productivity and accountability
Make sure your workload is distributed evenly and appropriately by assigning emails to the people best suited to answer them. Customers benefit by getting fast, reliable responses. Then keep track of who's got the most work and who might have time to handle more mail, and customers win again.

Measure your email traffic with a complete view
Which days and hours have the heaviest email loads? Is your overall mail volume trending up or down? The answers to these questions and more are right on your dashboard.

Keep track of each user's activity
Good customer service requires teamwork. Make sure everyone on your staff is working together. See who's online, how many emails they've responded to, and the time it takes each user to respond.

Mailbox measurements provide a big picture outlook
Look at how quickly entire mailboxes are getting responses to customers, and even compare individuals against the overall response time for the box.

Keep an eye on your marketing efforts
Use VerticalResponse for email marketing and online surveys? Track your email campaigns with a simple dashboard widget. If you don't already have an account, create one through this widget and receive 250 free email credits and 50 free survey credits.

Create smarter forms for your customers to contact you
FormStack is the smart way to collect and manage data with online forms. A simple Email Center Pro widget will make it easy for you to view and manage your data, modify your forms, and change your form settings.

Access all your email from anywhere

Your customers don't need to know when you're not in the office. Whether you're at your desk or on the road, all your email is just a Web browser away.

Log on from anywhere
Since Email Center Pro is Web-based, you have full access to all your email, no matter where you are. No need to install applications or enlist your IT guy to get started. Just sign up, log on, and get to work.

Don't leave your customers waiting
Stay on top of your mailboxes so no customer email goes unanswered. You can choose to be alerted when a message is assigned to you, or when there's a new message in your mailbox. Make sure that nobody is left waiting for a reply.

Platform independence means global access
Handle email from any computer — switch from your PC to your Mac and get all your work done no matter what computer you're working on.

Add new users easily
Hire a new employee? Creating new users only takes a moment and you can do it from anywhere. When you need to add an additional email address to your account, it's just as easy. Handle everything through your Account Options.

Maintain privacy by assigning permissions
Not all emails should be seen by everyone. Give users global permission for all mailboxes, or limit their access to certain boxes so you can be sure that sensitive matters are only accessible by the appropriate users.

Simple setup — no need for the IT guy

The step-by-step setup wizard takes you through the process with no hassles. You can get up and running in minutes without calling in a tech expert.

No IT infrastructure required
With nothing to install and no hardware required, creating an account and getting started couldn't be easier.

POP access makes setup easy
It's easy to redirect external email to Email Center Pro using POP account. The setup wizard guides you through the process, and will even let you leave a copy of the email on your server. It's simple to add mailboxes and new POP accounts as your needs grow.

Or just forward your email and get to work
If you don't have POP access, you can forward your mail right to Email Center Pro. Leave a copy behind if you want to access it from the external address.

Technical support is just a phone call away
If you do need help, technical support is available by phone, by email, or live chat. Support staff works in house with engineers, so if they don't know the answers, they have access to programmers who do.

Safety and security you can count on

Email Center Pro runs on the same platform as the Amazon.com store. And its firewall-protected servers use the same 128-bit encryption technology used by the world's top banks.

Rest assured knowing your email is secure
By using the Amazon Web Services infrastructure, ECP provides the same level of security as the Amazon.com store. And, since Email Center Pro is a web-based solution, you'll experience no impact on your IT department while staying constantly up to date with the latest safety solutions.

You shouldn't have to weed through piles of spam to get your important messages
Email Center Pro has integrated Spam Assassin in order to help reduce the amount of spam that comes into your company.

Choose how the spam filter handles incoming messages
You can set your spam filter to be as aggressive or permissive as you want. Emails that come in and are marked as spam are automatically placed into the SPAM mailbox, but these email are easily accessible and easily moved into appropriate mailboxes if they are not spam.

14-Day Free Trial on All Accounts
Ready to take your customer service to the next level?

•     Unlimited shared mailboxes for better collaboration
•     Unlimited templates for faster, better responses
•     Unlimited storage for huge volumes of email
•     Advanced metrics for better productivity
•     Completely secure and backed up

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