Contact Us

To bring you the maximum selection of software titles available, Software.com utilizes a number of suppliers, each of which has its own route for customer service queries:

Digital River

If you have purchased a product from Software.com and:

  1. Your credit card transaction shows up itemized on your account statement as DRI*software.com
  2. You have received an email confirmation from the Software.com.CS@digitalriver.com address with an order number.
  3. The Shopping cart you used looks like this.

Then try the following:

  1. To look up your order.
  2. To request a refund.
  3. Refer to the Digital River FAQs for Software.com for other questions.

RegNow

If you have purchased a product from Software.com and:

  1. Your credit card transaction shows up itemized on your account statement as DRI*[Name of product purchased].
  2. You have received an email confirmation from RegNow with an order number.
  3. The Shopping cart you used looks like this.

Then try the following:

  1. To look up your order.
  2. To request a refund or a registration key reissue, please use the contact information in your confirmation email.
  3. Refer to the RegNow FAQs for Software.com for other questions.

Element5

If you have purchased a product from Software.com and:

  1. Your credit card transaction shows up itemized on your account statement as DRI*Element.com.
  2. You have received an email confirmation from Element5 with an order number.
  3. The Shopping cart you used looks like this.

Then try the following:

  1. To look up your order.
  2. To request a refund or a registration key reissue, please use the contact information in your confirmation email.
  3. Refer to the Element5 FAQs for Software.com for other questions.

Other Transactional Issues:

If you made any other transactions, please review the contact information available in your order confirmation email or the publisher's website that we directed you to for your online purchase.

Product Enquiries and Technical Support

If you have not purchased but have a question about a software product or software publisher we encourage you to read our reviews, try Googling your question and also utilize the customer support channels available from the website of the publisher. See our list major software publisher technical support websites.

Contact Software.com

Unfortunately we do not have an operating email address for customer support. You may wish to send an email to info (at) software dot com, however it is checked once a month and should not be used for enquiries that can be addressed by the above circumstances.