RingCentral Office

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Product Description

The #1 cloud-based phone system for your business.

• FREE number transfer
• No setup fees
• No contract required
• Instant activation
• FREE toll free number
• Feature-rich phone system
• Unlimited calling and faxing
• FREE 24/7 live support

Making Calls

Power your business with comprehensive outbound voice and fax.

• Get free unlimited nationwide calling and faxing
• Use RingCentral IP Phones or existing phones and fax machines
• Call using your office number from any phone

Receiving Calls

Customers call and send faxes to your company.

• RingCentral answers all calls and faxes
• Customers never get a busy signal
• Multiple local and toll-free numbers

RingCentral manages calls and faxes to your company.

• Customers are greeted by an auto-receptionist
• Customers select an extension
• Customize hours, greetings, and call forwarding
• Customize business hours, greetings, and advanced call forwarding
• Total control over call handling
• Let callers wait for an available employee
• Access call and fax functionality anywhere.
• RingCentral professional desk phones provide office phone features
• Calls are directed to office, home, or cell phones
• Get voicemail and fax notifications sent to email
• Use the RingCentral app on-the-go

Features

Available Phone Numbers

Toll-free numbers
Give your company instant credibility with a toll-free number. Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers.

1. Get the most from your company toll-free number
- Make it easy for prospects and customers to call you from anywhere in the country.
- Establish your business nationwide.
- Route calls to your toll-free numbers anywhere, worldwide, such as your home, business, or smartphone    
  with robust answering rules.
- Add numbers for employees, departments, remote offices, and even dedicated fax numbers.

2. Select a custom vanity number for your business
- Choose a number like 800-YOUR-BIZ and enhance your professional image.
- Find a number that works for your company with flexible search and a large inventory.
- Make it easy for prospects and customers to remember your business number and increase marketing
   effectiveness.

3. Use RingCentral toll-free smart numbers for voice and fax
- You only need one number for voice and fax communication.
- Simply add your toll-free phone number to your website and business cards as “Phone + Fax.”
- You will never miss a call or fax and your customers will never hear a busy signal, even if you’re on the phone
  or receiving a fax transmission.

Local numbers
Establish a local footprint in over 200 available area codes.

1. Get the most from your RingCentral local number
- Select local numbers in any location and establish a local presence.
- Route calls to your toll-free numbers anywhere, worldwide, such as your home, business, or smartphone
  with robust answering rules.
- Display your RingCentral local number as your outbound Caller ID from any phone.
- Add numbers for employees, departments, remote offices, and even dedicated fax numbers.

2. Use RingCentral local smart numbers for voice and fax
- You only need one number for voice and fax communication.
- Simply add your toll-free phone number to your website and business cards as “Phone + Fax.”
- You’ll never miss a call or fax and your customers will never hear a busy signal, even if you’re on the phone
  or receiving a fax transmission.

Phone service + devices

Count on reliable high-quality phone service that allows you to make and receive calls anywhere you have Internet access. 

• Select from a range of professional devices that ship pre-configured for your system
• You can also use your existing phones with RingCentral
• Integrate your office, home, and mobile phones with your RingCentral phone system

Phone service features

• Get unlimited inbound and outbound calling anywhere in the U.S. and Canada
• Take unlimited calls and faxes to your RingCentral number
• Get 1000 BONUS toll-free minutes per account
• Connect multiple callers with multi-way calling
• See and hear who’s calling with Caller ID
• Connect with team members quickly
• Get quick access to voicemail
• Return calls in a snap
• Transfer calls in real-time with Call Flip
• See all of your calls with detailed call logs
• Take calls from the web using RingMe
• Make calls with one click using RingOut

Caller ID

RingCentral gives you Caller ID tools for both making and receiving calls.

1.    View inbound Caller ID

• See Caller ID information on all incoming calls to your RingCentral number.
• Caller ID information (when available) displays with incoming calls on your RingCentral desk phone and Call Controller.
• See the name of who’s calling when an incoming Caller ID number matches a contact in your account.
• View Caller ID information from received and missed calls and return calls with just a click.
• Create answering rules based on Caller ID information. Customize call handling for people you know, manage calls from new prospects, and screen unknown phone numbers.

2.    Manage your outbound Caller ID

• Select both the name and number you would like to appear on your recipient’s Caller ID.
• Select the outbound Caller ID information for your company number, individual extensions, or departments.
• Use RingOut to show your Caller ID when using a phone outside the RingCentral system, such as a mobile or hotel room phone.
• Edit your Caller ID Name (CNAM) and display your company name on your recipients Caller ID when you make calls.

Call Controller

Screen calls

• Call Controller displays the name and number every time you receive a call.
• Identify your callers by configuring your Auto-receptionist to prompt callers for their names.

Answer calls on your PC

• Plug in a headset and use Call Controller to turn any Internet-enabled PC into the smartest phone available.

Route calls on the fly, with a single click

• Use Call Controller to transfer live calls to an office, home, or mobile phone from a simple pull-down menu.
• Ignore calls or send them directly to voicemail.
• Transfer live calls from Call Controller to any device without interrupting your conversation.

Send callers text-to-speech messages in real-time

• Communicate with your callers without even picking up your handset.
• Select a default message, or type a personalized message that will be read to callers using text-to-speech technology when you’re too busy to take a call.
• Use this feature during a meeting, or while you’re on the other line.

Interrupt callers leaving a message

• Listen to messages as they’re being recorded.
• Interrupt callers leaving messages to take their call.

Initiate conference calls

• Join multiple callers into a single conference call.

Record calls

• Record calls directly from Call Controller.
• Download recorded conversations, store them on your PC, or forward them to others.

Send and receive faxes

• Sign, annotate, and send faxes with Call Controller.
• Take complete control over all messaging to and from your company with call logs, playback options, and more.
• Integrate RingCentral features with Microsoft Outlook
• Integrate RingCentral functionality with Outlook by installing Call Controller.
• Get one-click dialing, fax, and dial-by-name call screening for all Outlook contacts.

Easy access to voicemail and fax messages

• See your voice and fax messages in the order in which they were received on Call Controller.
• Listen to all your voicemails and view fax messages without having to log into your account.
• Manage your messages with an easy-to-use interface.

Make outbound calls, too
• Assign a VoIP line to Call Controller to get Call Controller with Softphone.
• Use Call Controller with Softphone to make and receive calls, just like any desk phone.
Use RingCentral to connect your calls with RingOut
• RingCentral will call you first, and then connect you to the desired number.
• Show your RingCentral business number as your Caller ID from any location. Hide your personal phone numbers when using your home or cell phone. Make a business call from a hotel and give the impression that you’re still in the office.
• Avoid costly hotel calling charges. Because your RingCentral system calls you before connecting you to your intended recipient, you won’t be charged for making an outbound call.
• Dial calls without using your phone. Place a call by clicking any number in your online account, including contacts, messages, and call logs.
• Make calls directly from any application, including Microsoft® Outlook®. Highlight any number on your computer and click RingOut to dial the number.

Voicemail + greetings

Voicemail

Every extension and department includes voicemail, with several options for managing voice messages.

• Create your greeting
• Access all your messages in one voicemail box
• Listen to your messages by email, phone, or on your PC
• Return calls with a single click
• Never miss a voice message

Visual voicemail
Manage your RingCentral voice and fax messages with Visual Voicemail in your online account, on Call Controller, and using the RingCentral mobile app. Return calls, delete messages, and more—all on a single screen.

• Listen to voice messages in any order
• See who left you a message
• Keep an eye on your faxes
• Use click-and-go commands
• Replay messages on screen
• Use Visual Voicemail on your smartphone

Recorded greetings

• Use professionally recorded greetings to establish your brand and enhance your company image.
• Make your business sound like a Fortune 500 company
• Create professional recordings in 3 easy steps

Messages + Notifications

Message Alerts

Configure your account to deliver voice and fax message notifications by email, text message, or to Call Controller™, your real-time desktop call management application.

• Never miss an important voicemail or fax
• Save time with fax delivery confirmations
• Manage records of all your communications

Missed call notification

• Keep track of all your calls, even the ones you never answer.
• Make sure you return every call

Microsof Outlook integration
Install the RingCentral Call Controller for complete integration with Microsoft Office and Microsoft Outlook.

• Use Outlook to receive voice and fax messages
• Call or fax your Outlook contacts instantly
• Send faxes from any Microsoft Windows application
• Automatically identify callers as Outlook contacts

Call Management

Answering rules
Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, individual extensions, and departments.

• Direct calls based on time, date, and date range
• Route calls based on Caller ID information
• Direct calls based on the number dialed
• Set up answering rules online from any computer

Call forwarding
Receive business calls where ever you need to be. Forwarding calls is completely transparent to callers—they dial your RingCentral business number and you pick up the phone, wherever you are.

• Use call forwarding to receive your business calls on any device, in any location

Call screening
Take complete control over who can reach you. Accept or reject calls from specific numbers and send others directly to voicemail.

• See and hear who’s calling
• Block unwanted calls forever
• Respond to callers with text-to-speech messages

Call Recording
Record all of your company’s important calls. Press *9 to begin recording. Press *9 again to stop recording. It’s that easy.

• Record calls on any device
• Access recorded conversations anywhere in the world
• Focus on your conversations
• Add versatility to your business phone features

Call flip
Use Call Flip to transfer live conversations seamlessly from one device to another.

• Flip calls between quick dial numbers
• Flip calls on your way out of the office

Call logs
Keep a complete record of all inbound and outbound communication with RingCentral call logs. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.

• Use call logs for strategy planning
• Search and sort call logs quickly
• Download call logs or set up automatic email delivery 
• Return calls and respond to messages with RingOut 
• Review recorded conversations

Virtual calling card
Forget plastic cards or lengthy PINs—make calls with RingCentral. Simply dial your company’s RingCentral number, log in, and dial out—it’s convenient and cost-effective. You also benefit by displaying your company name and number as your Caller ID.

• Eliminate costly international rates and hotel fees
• Take advantage of all RingCentral features
• Minutes are included in your unlimited calling plan
• Get one record, on one bill

Cloud-Based PBX

Cloud-Based PBX + Extensions

Bring the power of a Fortune 500 business phone system to your business.

• There’s no complex hardware to install or maintain, and no technical expertise required.
• Manage your system with an easy-to-use online account to access all your company and employee settings.
• Connect multiple offices, onsite staff, and off-site employees under one phone system with virtual extension—assign them to any employee, to any device, in any location.
• Provide all phone and fax features to all employees, regardless of their location. And stay connected to your business when you leave the office.
• Get the latest feature and functionality updates available instantly—there’s no hardware to upgrade or additional software to purchase or install.
• Access your phone system from everywhere—all you need is an Internet connection.
• Get instant activation for your phone and fax service.

Add additional employees, extensions, departments, phone, or fax numbers anytime

Music + Messages on Hold
Keep callers informed and entertained with messages and music on hold.

• Target specific customers
• Deliver helpful information with messages on hold
• Reduce your customer hang-up rate

Auto-Receptionist
Use your Auto-receptionist to greet callers and route them to any employee, any department, or any phone in the world.

• Customize the Auto-receptionist for your company
• Provide a dial-by-name directory

Employee and department extension
With your RingCentral cloud-based phone system, virtual extensions aren’t limited to one phone or location. They’re in the cloud, which means you can assign them to any employee, in any location, and connect to any device. Edit, add, or remove extensions at anytime.

• Equip your employees with robust extensions
• Unite your team wherever they are
• Create the appearance of a larger organization 
• Provide information to callers without answering the phone

Dial-by-name directory
Help callers find the right employee, regardless of their location, using a dial-by-name directory—included at no additional cost.

• Configure your directory in no time

Unified messaging
Create a unified voice for your business. Use your RingCentral number to integrate every phone, PC, and mobile device into one business phone system. And customize greetings for every department, extension, and voicemail box in your company.

• Take calls and faxes on a single company number
• Access all system functionality from anywhere
• Get one unified account, on one bill
• Get instant notifications by text message or email for every call and fax

Web Phone

Click-to-Call Out
Make calls from your RingCentral phone system using any phone or Internet connection.

• Use RingOut from your online account to have RingCentral connect your calls
• Return calls with one-touch call return

Click-to-Call Me
Make it easy for customers to call you from anywhere in the world with RingMe.

Just add the RingMe icon to your website. When customers click the link, they’ll be prompted for their number. RingCentral will then call your customer and connect the call to you.

Internet Fax

Give your company advanced online fax functionality.

• Fax machine and dedicated line not required
• Send faxes from a range of devices
• Download free fax editing software with your RingCentral service
• Fax with maximum security
• Get instant notifications whenever you receive an incoming fax
• Receive faxes on your RingCentral phone number

Mobile Applications

RingCentral for iPhone

Download the RingCentral app for the iPhone—the perfect complement to your RingCentral service.

• A free download for existing RingCentral customers
• Put your business phone system in the palm of your hand

 

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