Overview
Connect GitHub to see how your organization's DevOps performance metrics compare to other companies in the market.
Over 150,000 developers at companies including Microsoft, Google, and GitHub are part of the Software.com ecosystem. By collecting data across the stack, we provide insights to engineering teams that help them measure and improve their DevOps performance.
Most importantly, we are developer-first and privacy-obsessed. We never share individual data. Our goal is to help accelerate your organization's journey to building a 100x system, not 10x developers.
When your organization signs up for a Software.com account and connects GitHub, you will get access to a historical report of your team's DevOps performance—including metrics such as code throughput and delivery frequency.
The Software.com platform also integrates with other tools, such as code editors, calendars, and collaboration tools, providing you with a more complete view of software development. For instance, in the Production Throughput view, you can see your organization's lead time—from first line edited in your code editor to merging a commit into trunk/main.
We also provide a Production Throughput Score—a composite scored based on your team’s global percentile rankings across lead time, delivery frequency, and code volume—so you can measure your team's DevOps health and efficiency over time.
Connecting GitHub
Getting started with our GitHub integration is fast and easy. It only takes a few minutes and requires no commitment from your team.
If your GitHub organization has app access restrictions enabled, an an Owner or App Manager must connect GitHub. Third-party app restrictions are enabled by default for all new GitHub organizations.
Once you connect, it will take about 5 minutes to process your data. When your data is done processing, you will get an email and an in-app notification that your report is ready.
Sharing your report is optional and you will be able to see your report before inviting any team members.
Installation Troubleshooting
Having trouble? Follow these steps.
- Check that Software has not already been installed for your GitHub organization. Since an app can only be installed once per GitHub organization, we only support one Software organization per GitHub organization.
- Check that you have the right permissions. Members and Contributors will not be able to connect GitHub. Only Owners and App Managers.
- Check that the app installation is not pending. Go to your organization's settings and click on Installed GitHub Apps. You will see a section of Pending GitHub Apps installation requests. If you're an Owner or App Manager, grant access to the Software app if it is pending.
- If none of the above works, please contact us at support@software.com.
Data We Collect
When you install the Software app on your GitHub organization, we backfill up to 90 days of history (max 300 events per repository) from the GitHub Events API. These events are used to build your organization's GitHub report, which is available minutes after installing our app. Some of the APIs we request permissions to access include:
- Repository contents (includes commits), pull requests, and issues
- Organization members and projects
After the initial sync, our app subscribes to ongoing GitHub webhook events. Some examples of the events that we subscribe to include:
- Push
- Pull request
- Pull request review
- Pull request comment
- Release
All of our permissions are read-only and we only request the permissions we need to build your organization's analytics dashboards.
When we update our app permissions, which we may do on a periodic basis as we add new features, you will receive a notification from GitHub with a note from us explaining the reason for the change.
Data Privacy and Security
Data privacy and security is our top priority. We've summarized a few important points below, but we also encourage you to check out our policy on data privacy and security.
- Individual data is always private. We're not building spyware. We believe that data should be used to build trust, not to destroy it.
- All of your organization's sensitive information is hashed and encrypted. That includes your organization's name, repository names, branch names, and anything else that is sensitive information.
- We do not read or store your code. We process events from GitHub such as pushes, pull requests, and issues. You can see the data in these event payloads in GitHub's API documentation.
- You can revoke access to our GitHub App at any time in the Installed GitHub Apps page in your organization settings. You have full control.
- Your data is stored in a highly-secure environment with strict access privileges, full audit logs, and end-to-end encryption.
Common Questions
How is Software different than analytics provided by GitHub, BitBucket, etc.?
Our platform helps you turn insight into action to improve the developer experience in your organization. Most out-of-the-box Git analytics solutions only provide basic metrics, usually per repository. We provide a 360-degree view across all repositories in your organization. We also integrate with other tools, such as code editors, providing more robust system-level insights across the stack.
How much does it cost?
Software offers a free Starter plan with up to 90 days of history and a paid Pro plan ($9.95 per developer per month) with unlimited data retention and advanced features. Learn more about our pricing.
Are there team size limits?
No. You can invite as many team members as you want. Certain data sources, such as Code Time, require at least 5 members before you will see data to protect developer privacy.
GitHub does not require a minimum team size, but there must be at least 5 members who have actively contributed in your organization before you will see data.
Data is always anonymized before it is aggregated.
What if I am already on a Software team?
You can connect GitHub to any organization at any time.
Do you support on-premise deployments?
No, we currently do not offer on-premise deployments.
How do I delete my data?
Send us an email at support@software.com with the subject line "Data Deletion Request."
